Privacy Policy
Purpose of collecting personal information
Viet Phat Media Technology Joint Stock Company may collect information about your full name, phone number, email, content during the process of registering a user account and other information related to connecting to our website. All information provided by users and collected by us will be used for the following purposes:
Confirmation when customers purchase VBot service packages.
Answer customer inquiries: via email, phone number.
Improve and enhance service quality.
Scope of information collection
The information we collect includes identity, date/month/year of birth, phone number, email address, website access cookies,…
We use users' personal information to contact them when necessary, related to their use of our website, to answer questions or send users documents and information about their rights during the use of VBot products and services of Viet Phat Media Technology Joint Stock Company.
In addition, information related to Credit Cards or bank accounts that users use on the website https://vbot.vn through a third-party payment gateway, Viet Phat Media Technology Joint Stock Company absolutely does not store any information.
People or organizations that may have access to that information
With our website, information security is a top priority, we use the best measures to protect user information as well as payments.
Viet Phat Media Technology Joint Stock Company is committed not to share or disclose user data to a third party. Except for the following cases
- Board of Directors and authorized employees directly from the Board of Directors of Viet Phat Media Technology Joint Stock Company.
- Competent state agencies with specific requests.
Address of the collection and information management unit, including how to contact so that consumers can inquire about the collection and processing of information related to their personal information Viet Phat Media Technology Joint Stock Company
No. 3, Alley 4, Lane 163 Nguyen Khang, Yen Hoa, Cau Giay, Hanoi.
0866 046 777
sales@vbot.vn
Methods and tools for users to access and edit their personal information on the VBot system
Step 1: Customers can submit their complaints to VBot.vn through the following means:
- On the website of VBot.vn
- By phone: 0866046777
- By email: sales@vbot.vn
- At the company office: No. 3, 4/163 Nguyen Khang, Cau Giay District.
Step 2: VBot.vn will continue to contact customers to find the cause and thoroughly handle it.
Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or scope as notified
Customers have the right to file a complaint about information leakage to the company address or via email: sales@vbot.vn
The company is responsible for implementing technical and professional measures to verify the reflected contents.
The processing time for feedback is 15-30 days.
This policy will be clearly displayed to consumers at the time of information collection.
Effective: January 1, 2024
This Privacy Policy describes how VBot collects, uses and discloses information relating to an identified or identifiable individual (referred to in this Privacy Policy as "Personal Data") and the choices you have surrounding this action. If you have any questions, please contact us.
When we mention "VBot" we mean the VBot AI Switchboard and "VPMEDIA" that is, we mean Viet Phat Media Technology Joint Stock Company.
Applicability of this Privacy Policy
This Privacy Policy applies to VBot's tools and platforms, including VBot's related mobile, desktop applications (referred to as the "Services"), vbot.vn and other VBot websites (collectively referred to as the "Websites") and other interactions (e.g. requests to purchase service packages, calls, messages, etc.) that you may have with VBot. If you do not agree with this Privacy Policy, please do not use the Services, Websites or any other aspect of VBot's business. For the avoidance of doubt, this is the only Privacy Policy that applies to VBot.
This Privacy Policy does not apply to any third-party applications or software that integrate with the Services through the VBot platform ("Third-Party Services") or any other third-party products, services, or businesses that will provide their services under their own terms of service and privacy policies. In addition, a separate agreement will govern the provision, access, and use of the Services ("Customer Agreement"), including the processing of data such as calls, messages, files, or other content sent through the Service account (collectively, "Customer Data"). The organization (e.g., your employer or another individual entity) that signed the Customer Agreement ("Customer") will control its version of the Services ("Call Center Group") and any related Customer Data. If you have any questions about specific Call Center Group settings and security practices, please contact the Customer with the Call Center Group you use. If you have an account, you can check https://console.vbot.vn/group for contact information of the owner and administrator of your Call Center Group. If you receive an invitation to join a Call Center Group but have not yet created an account, you should seek assistance from the Customer who sent the invitation.
Regarding the collection of personal information, we collect the information described below in the section "Information We Collect and Receive" for the business and commercial purposes described below in the section "Use of Information".
Information we collect and receive
VBot will collect and receive information through the operation of the Services and the Website, and through other interactions with VBot. That information will include Customer Data and other data information ("Other Information") in a variety of ways:
Customer data: Customers or individuals authorized by Customers to access the Call Center Group ("Authorized Users") regularly send Customer Data (such as call information, messages, recording files or other content sent through the Service account) to VBot when using the Service.
Other information: VBot also collects, creates and/or receives the following categories of Other Information:
1. Call Center and account group information
To create or update a call center group account, you or our Customer (e.g., your employer) provide VBot with your full name, phone number, email, password, call center hotline number and/or other account setup details
2. Usage information
- Service data: When authorized users interact with the Service, data will be generated to provide additional context about how the authorized user uses the Service. For example, VBot records at the Call Center Group, group members, features, content, types of files shared, call information, recording files.
- Log data: Like most technology services provided over the Internet, our servers automatically collect information when you access or use VBot's Services, Website and record that information in log files. This data may include information about the time you access, the device used to access the Service, the permissions granted to the application.
- Device information: VBot collects information about devices accessing the Service, including device type, operating system used, device settings, application ID, device identifiers, and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and the device settings.
3. Information about third-party services
VBot develops and provides tools that connect the Service with Third-Party Services. Once enabled, the Third-Party Service provider may share certain information with VBot, VBot is authorized to connect and access the Other Information provided to VBot in accordance with our agreement with the Third-Party Service provider and any permissions granted by our Customers (including/by their Authorized Users). Examples of information that VBot may receive in this way include whether you successfully create a new account or interact with a third-party application in a way that can be attributed to VBot usage. However, we do not receive or store passwords for any of these Third-Party Services when connecting them to VBot.
4. Contact information
According to the consent process provided by your device or a third-party API, any contact information that Authorized Users choose to import (such as importing information to find members).
5. Audio and video data
VBot may receive, collect and store data obtained from your use of VBot features such as making calls, sending files.
In general, no one has a legal or contractual obligation to provide any Customer Data or Other Information (collectively, "Information"). However, certain Information is collected automatically and if certain Information, such as account details, Call Center Group setup, is not provided we may not be able to provide the Service.
How we handle your information and our legal basis for doing so
Customer Data will be used by VBot in accordance with Customer's instructions, including providing the Service, any terms applicable in the Customer Agreement, Customer's use of Service functionality, and as required by applicable law. VBot is the processor of Customer Data and the Customer is the controller. For example, the Customer may use the Service to grant and remove access to the Call Center Group, assign roles and configure settings, access, modify, export, share and delete Customer Data and apply its policies to the Service.
VBot uses Other Information to operate our Service, Website and business. More specifically, VBot uses Other Information for the following purposes:
- Compliance with legal obligations: VBot processes Other Information when we comply with legal obligations including, for example, to access, preserve or disclose certain information if there is a valid legal request from a regulator, law enforcement agency or others. For example, a search warrant or production order from a law enforcement agency to provide information related to the investigation, such as your profile picture or provided information. We use Call Center and account information, Usage information, third-party service information, Contact information, third-party data, audio and video data and additional information provided to VBot to comply with legal obligations.
- Legitimate interests: We rely on our legitimate interests or the legitimate interests of a third party when they are not overridden by your interests or fundamental rights and freedoms ("legitimate interests"). We use Call Center and account information, Usage information, third-party Service information, Contact information, third-party data, call history data, recording and video files and additional information provided to VBot for the following legitimate purposes:
- - To provide, update, maintain and protect our Service, website and business: This includes using Other Information to support the provision of the Service under the Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or as requested by Authorized Users. Providing, updating, maintaining and protecting our Service, website and business benefits us and you.
- - To aggregate or de-identify information: In some cases, we aggregate or de-identify information that we have associated with you and use the resulting information, for example, to improve the Service.
- • We are interested in researching and improving the Service.
- • Customers and authorized users have an interest in implementing data minimization security by design.
- - Sharing information with law enforcement and to respond to legal requests: In the prevention and resolution of fraud, unauthorized use of VBot, violations of our terms or other harmful or illegal activities; to protect ourselves, our users or others, including during investigations or regulatory requests.
How we share and disclose information
This section describes how VBot may share and disclose Information, as described in the section titled "Information We Collect and Receive" above. Customers determine their own policies and practices for sharing and disclosing Information to third parties. VBot does not control how Customers or any third parties choose to share or disclose Information.
- Customer guide: VBot may share and disclose Information in accordance with Customer's instructions and with appropriate consent, including any terms applicable in the Customer Agreement and Customer's use of Service functionality and in compliance with applicable law and legal process. Some sharing at the request of the Customer may be subject to additional fees.
- Display service: When an Authorized User submits Information, that information may be displayed or may be discoverable by other Authorized Users in the same or in other Call Centers. For example, functions included in the Call Center may be displayed to Authorized Users.
- Law enforcement and regulatory agencies: If we receive a request for information, we may disclose Other Information if we have reason to believe that the disclosure is appropriate to or required by any applicable law, regulation or legal process.
- With consent: VBot may share Information with a third party when we have consent to do so or as otherwise permitted in this Privacy Policy. For Call Centers registered for corporate organizations, VBot may share Information with the primary owner of the Call Center or authorized corporate officer or their designee. For workplaces created without a formal affiliation, VBot may seek consent from the user.
Data storage
VBot will retain Customer Data in accordance with Customer's instructions (including by fulfilling any terms applicable in the Customer Agreement and through Customer's use of Service functionality) and as required by applicable law. Customers may customize their retention settings and, depending on the Service plan, apply those custom settings at the Call Center, account level. Customers may also apply different settings to calls, messages, files or other categories of Customer Data. Deletion of Customer Data and other use of the Service by Customer may result in the deletion and/or de-identification of certain related Other Information.
VBot may retain Other Information related to you for as long as necessary for the purposes described in this Privacy Policy (such as to provide the Services, including any optional features you use and to provide customer support). This may include keeping your Other Information after you have deactivated your account for the period necessary for VBot to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.
Protect
VBot takes data security very seriously. VBot makes every effort to protect the Information you provide from loss, misuse and unauthorized access or disclosure. These steps take into account the sensitivity of the Information we collect, process and store, as well as the current state of technology. Due to the inherent nature of communication and information processing technology, VBot cannot guarantee that Information during transmission over the Internet or while stored on our systems or in our care will be absolutely safe from intrusion by others. When you click on a link to a third-party website, you will leave our website and we do not control or endorse what is on third-party websites.
Changes to this Privacy Policy
VBot may change this Privacy Policy from time to time. Laws, regulations and industry standards change, which may make those changes necessary or we may make changes to our service or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, VBot will provide additional notice, such as via email or through the Services. If you do not agree to the changes to this Privacy Policy, you should deactivate your Service account. Contact the Customer if you want to request the deletion of Personal Data they control.
Your rights
Subject to any exemptions provided by law, you may have the right to request access to your personal information, as well as seek to update, delete or correct this information. You can do this by using the settings and tools provided in your Service account. If you cannot use the settings and tools, please contact the Customer who controls your Call Center for further assistance and access.
To the extent that VBot's processing of your Personal Data is subject to the General Data Protection Regulation or other applicable laws requiring a legal basis for processing Personal Data, such as the Personal Data Protection Decree (Decree 356/2025/NĐ-CP), VBot primarily relies on its legitimate interests, described above, to process your Personal Data. When we rely on legitimate interests to process your Personal Data, you may object to that processing by contacting us as described in the "Contacting VBot" section below. To respond to your objection, we will stop processing your information for the relevant purposes unless we have compelling legitimate grounds for the processing or the processing is necessary in the context of legal claims. VBot may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have the right to object to VBot's use of your Personal Data for this purpose at any time.
Delete account, call center groups and data
Customers can request to delete their account and personal data (collected by the application) in one of the following two ways:
- By phone: 0857066866
- By email: sales@vbot.vn
- At the company office: No. 3, 4/163 Nguyen Khang, Cau Giay District.
- Access the account management page (on the phone application or on the VBot website)
- Go to account settings, select "Security" --> "Delete account"
- Start the account deletion process: Select "Confirm" to delete your VBot account
Note: After selecting "Confirm", you will be logged out of the application and the account will no longer be usable. You have 30 days to undo the delete operation, please contact VBot support (via hotline 0857066866 or via email sales@vbot.vn) to perform the undo.
Information on the types of data deleted
- Personal information: Full name, phone number, email address, links to social networks.
- Activity history: Call history, call recording files, messages, tasks, contacts and groups joined.
- Account settings: All login information, passwords, saved account settings information.
Note:- Account deletion policies may change over time, please check the website or on the VBot application regularly to always update the latest information.
- If you have any questions about the account deletion policy, you can contact VBot support via hotline 0857066866 or via email sales@vbot.vn.
Meta & Facebook Platform Data Policy / Chính sách dữ liệu nền tảng Meta & Facebook
English Summary (For Meta Platform Terms Compliance): This Privacy Policy governs how VBot (operated by Viet Phat Media Technology Joint Stock Company - VPMedia, Business Registration No. 0106342003, website https://vbot.vn) collects, uses, stores, protects, and deletes Personal Data and Meta Platform Data.
- Data Collected via Meta APIs: When you connect VBot with Meta/Facebook products (including Facebook Login,
Facebook Pages, Messenger API, Webhooks, and Graph API via permissions such as
pages_show_list,pages_manage_metadata,pages_read_engagement, andpages_messaging), VBot collects only the data you explicitly authorize:
(1) Page Administrator / User Account Data: public profile information (name, profile picture, Facebook User ID), email address, and connected Facebook Page IDs, Page names, and Page Access Tokens;
(2) Customer / End-User Messaging Data: Page-Scoped IDs (PSID), public display name, profile picture, and customer support messages, attachments, and comments sent to your connected Facebook Pages. - Purpose of Processing & Data Ownership: Your organization remains the Data Controller, and VBot acts solely as a Data Processor to synchronize customer conversations into VBot's unified omnichannel call center and customer care inbox, manage support tickets, and assist your authorized agents in responding to customer inquiries. We never sell, rent, license, or transfer your Personal Data or Meta Platform Data to data brokers or any third party for unauthorized advertising or profiling.
- Data Sharing & Disclosure: Data is shared only with authorized members within your organization's Call Center Group using strict role-based access control (RBAC), service infrastructure providers bound by confidentiality obligations, or when required by applicable law and regulatory authorities.
- Data Retention & Security: We retain Meta Platform Data only for as long as your VBot account or Facebook integration remains active, or as needed to fulfill our legal obligations. All data and access tokens are transmitted over encrypted channels (HTTPS/SSL/TLS) and stored securely at rest.
- User Data Deletion & Revocation Instructions: You may disconnect VBot or request complete deletion of your
Meta Platform Data at any time through either of the following two methods:
(1) Revoke Access Directly via Facebook Settings: Log in to your Facebook account → go to Settings & Privacy → Settings → Business Integrations (or Apps and Websites) → locate VBot → click Remove to immediately revoke API access and stop data synchronization;
(2) Request Permanent Data Deletion from VBot Servers: Go to https://console.vbot.vn or the VBot mobile app → Account Settings → Security → Delete Account, or send a deletion request with subject "Facebook Platform Data Deletion Request" (including your Facebook Page ID or registered email) to sales@vbot.vn or hotline 0857 066 866 / 0866 046 777. All historical chat logs, tokens, and associated Meta Platform Data are permanently deleted within 15–30 days.
Quy định chi tiết bằng Tiếng Việt (Tuân thủ Điều khoản Nền tảng của Meta): Khi bạn kết nối VBot với các sản phẩm của Meta/Facebook (Facebook Login, Facebook Fanpage, Messenger API, Graph API và Webhooks), VBot cam kết bảo vệ dữ liệu theo các nguyên tắc sau:
- Dữ liệu thu thập từ Meta API: VBot chỉ thu thập các dữ liệu được bạn ủy quyền rõ ràng thông qua các quyền
tích hợp (như
pages_show_list,pages_manage_metadata,pages_read_engagement,pages_messaging), bao gồm: (1) Thông tin Quản trị viên kết nối Fanpage: tên hiển thị công khai, ảnh đại diện, email, Facebook User ID, danh sách Fanpage quản lý (Page ID, tên Page, Page Access Token); và (2) Dữ liệu tương tác khách hàng trên Fanpage/Messenger: mã định danh người dùng theo trang (Page-Scoped ID - PSID), họ tên hiển thị, ảnh đại diện, cùng nội dung tin nhắn, tệp đính kèm và bình luận gửi đến Fanpage của doanh nghiệp. - Mục đích xử lý & Quyền sở hữu dữ liệu: Doanh nghiệp của bạn là chủ sở hữu dữ liệu (Data Controller) và VBot đóng vai trò là đơn vị xử lý dữ liệu (Data Processor) nhằm đồng bộ hội thoại về màn hình tổng đài đa kênh VBot, giúp nhân viên chăm sóc khách hàng phản hồi tin nhắn/bình luận và quản lý lịch sử hỗ trợ. Chúng tôi tuyệt đối không bán, cho thuê hoặc trao đổi dữ liệu thu được từ Meta API cho bất kỳ bên thứ ba hay bên môi giới dữ liệu nào.
- Lưu trữ & Bảo mật: Toàn bộ dữ liệu và khóa truy cập (Access Token) được truyền tải qua giao thức mã hóa an toàn (HTTPS/SSL/TLS), phân quyền truy cập chặt chẽ theo vai trò nhân sự (RBAC) và chỉ lưu trữ trong thời gian tài khoản VBot hoặc kết nối Facebook còn hoạt động.
- Hướng dẫn thu hồi quyền truy cập & yêu cầu xóa dữ liệu Facebook: Bạn có thể ngắt kết nối hoặc yêu cầu xóa
toàn bộ dữ liệu liên kết với Facebook bất cứ lúc nào theo 2 cách:
(1) Thu hồi quyền trực tiếp trên Facebook: Đăng nhập tài khoản Facebook → vào Cài đặt & quyền riêng tư (Settings & Privacy) → Cài đặt (Settings) → Tích hợp cho doanh nghiệp (Business Integrations) hoặc Ứng dụng và trang web (Apps and Websites) → tìm ứng dụng VBot → nhấn Gỡ (Remove);
(2) Yêu cầu xóa vĩnh viễn dữ liệu trên máy chủ VBot: Truy cập trang quản trị https://console.vbot.vn hoặc ứng dụng VBot → Cài đặt tài khoản → Bảo mật → Xóa tài khoản, hoặc gửi yêu cầu xóa dữ liệu (kèm Page ID / email đăng ký) tới sales@vbot.vn hoặc hotline 0857 066 866 / 0866 046 777. Toàn bộ lịch sử hội thoại, token và dữ liệu nền tảng Meta liên quan sẽ được xóa vĩnh viễn trong vòng 15–30 ngày.
Contact VBot
Please contact VBot if you have any questions about this Privacy Policy or VBot's practices, or if you are seeking to exercise any of your statutory rights. VBot will respond within a reasonable time. You can contact us at the following information:
- By phone: 0857066866
- By email: sales@vbot.vn
- At the company office: No. 3, 4/163 Nguyen Khang, Cau Giay District.
